Refund policy

Return & Refund Policy

Last Updated: July 9, 2026

At Wridrumall, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused, unworn, and in their original condition.
Be returned in the original packaging with all tags and accessories included.
Not show signs of wear, damage, or misuse.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Final sale or clearance items
Customized or personalized products
Products that have been used, damaged by the customer, or are missing original packaging

How to Request a Return

Before returning any item, please contact our customer support team.

Email: tutasrochat93@outlook.com

Please include:

Your order number
Your full name
A description of the issue
Clear photos (if the item is damaged, defective, or incorrect)

Our customer service team will respond with return instructions.

Please do not return products without prior authorization, as unauthorized returns may not be accepted.

Return Shipping

If the return is due to a defective, damaged, or incorrect item sent by Wridrumall, we will cover the return shipping cost.
If the return is due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for the return shipping costs.

Original shipping fees are non-refundable unless the return is due to our error.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We only replace items if they are defective, damaged, or if you received the wrong item.

To request an exchange, please contact us at:

tutasrochat93@outlook.com

Order Cancellation

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled. However, you may request a return after receiving the item according to this policy.